PART A - GENERAL TERMS RELATING TO “bookTou” SERVICES
1.1. You shall be permitted to access the Platform, avail the bookTou Services and connect with Merchants and Delivery Partners on the Platform only upon creating an Account (as defined below) and obtaining a registration on the Platform. Your ability to continue using the Platform, bookTou Services is subject to Your continued registration on the Platform. You will be required to enter Your personal information including your name, contact details, valid phone number while registering on the Platform.
1.2. As a part of the registration, You may be required to undertake a verification process to verify Your personal information and setting up the Account.
1.3. bookTou shall have the right to display the information, feedback, ratings, reviews etc. provided by You on the Platform. You agree and accept that as on the date of Your registration on the Platform, the information provided by You is complete, accurate and up-to-date. In the event of any change to such information, You shall be required to promptly inform bookTou of the same, in writing, at least 1 (one) week prior to the date on which such change shall take effect. You acknowledge and accept that bookTou has not independently verified the information provided by You. bookTou shall in no way be responsible or liable for the accuracy or completeness of any information provided by You. If You provide any information that is untrue, inaccurate, not current or incomplete, or bookTou has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, bookTou reserves the right to suspend or terminate Your Account (defined below) and refuse any and all current or future use of the Platform (or any portion thereof) at any time.
2.1. The Platform provides You with the following services ("bookTou Services"):
2.2. Once the Delivery Services/ Purchase Services have been completed or delivered, as the case may be, You shall promptly notify the same on the Platform.
2.3. bookTou may, at its absolute sole discretion, add, modify, upgrade, extend, withdraw or alienate any of the bookTou Services listed above from time to time. bookTou does not provide any guarantee to You that the bookTou Services will be made available to You at all times.
2.4. You hereby agree and acknowledge that bookTou is only a facilitator between You, the Merchants and Delivery Partners (as the case maybe) and bookTou only provides You with access to the Platform to connect with Merchants and Delivery Partners for You to initiate transactions on the Platform. You hereby agree and acknowledge that bookTou will not be a party to any of the transactions that are initiated by You through the Platform and bookTou shall not be liable in any manner or incur any liability with respect to the services performed by the Merchants or the Delivery Partners, as the case may be. Further, You hereby agree and acknowledge that bookTou shall not be liable for the conduct, acts and omissions of the Merchants (including their employees and consultants) and Delivery Partners in the course of providing their services to You, or for any loss or damage to the Item or otherwise caused to You as a consequence of or in relation to the services being provided to You by the Merchants or the Delivery Partner, as the case may be.
2.6. bookTou does not check or verify the packages that are being picked up and dropped off on behalf of You or the Items that are being delivered to You by the Delivery Partner, and therefore bookTou shall have no liability with respect to the same. However, if it comes to the knowledge of bookTou that You have packaged any illegal or dangerous substance or availed the Pick- up and Drop Off Services using the Platform to deliver any illegal or dangerous substance, bookTou shall have the right to report You to the government authorities and take other appropriate legal actions against You.
2.7. You hereby acknowledge that bookTou shall not be liable for any damages of any kind arising from Your use of the bookTou Services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
2.8. bookTou shall be entitled at any time without giving any reason terminate Your request for any bookTou Service.
2.9. You hereby agree that bookTou shall not be liable for any conduct or misbehavior or actions of Delivery Partner with respect to any transactions initiated on the Platform. Further, You agree that bookTou has no control over the Items provided to You by the Merchants and therefore, bookTou shall not incur any liability with respect to such Items. However, keeping in mind the interests of the Users, We have informed our Merchants to ensure that Items are packaged properly to avoid any form of spillage or damage to the Item or any issues related to packaging
2.10. You hereby agree that scheduling and rescheduling a transaction on the Platform depends upon the availability of Delivery Partners around Your area at the time of such scheduling and re-scheduling a transaction. Should You choose to reschedule a transaction on the Platform at a later point of time, You shall cancel the current transaction on the Platform (if initiated) and initiate a new transaction on the Platform, as per Your convenient time.
2.11. If a transaction initiated by You on the Platform cannot be completed, bookTou shall notify You on the Platform.
2.12. You agree to provide as much information as possible on the Platform with respect to the Items/services You wish to purchase/avail, using the Platform.
2.13. bookTou shall use Your location based information that is captured by bookTou through global positioning system when You are using Your mobile device to request a bookTou Service on its m-app. Such location based information shall be used by bookTou only to facilitate and improve the bookTou Services being offered to You.
2.14. We can’t fulfill any tasks which are immoral or unlawful in nature. bookTou reserves the right to refuse to perform any tasks on the grounds of such tasks being immoral/unethical/unlawful/banned either by bookTou internal policies or as per the independent discretion of bookTou. bookTou may also refuse to perform any task on the grounds that such task is prohibited under any contract to which we are party.
2.15. You understand and acknowledge that bookTou by itself does not sell or provide any such Items. bookTou is not responsible for the quality, merchantability or fitness of such Items. Accordingly, in the event of any grievances arising from the transaction initiated by You on the Platform pertaining to purchase or sale of any product from any Merchant, You may contact bookTou support for routing. your grievances to the Merchant through the Platform.
2.16. You hereby acknowledge that if You have any complaint with respect to the bookTou Services, You will first inform bookTou in writing within 24 (twenty four) hours of using such bookTou Services.
3.1. You are solely responsible for and in control of the information You provide to us. Compilation of User Accounts and User Account bearing contact number and e-mail addresses are owned by bookTou. Further, You understand and agree that certain information will be case sensitive and must be handled with a prudent care. 3.2. In the case where the Platform is unable to establish unique identity of the User against a valid mobile number or e-mail address, the Account shall be indefinitely suspended. bookTou reserves the full discretion to suspend a User's Account in the above event and does not have the liability to share any Account information whatsoever.
4.1. Purchase Services: While initiating a request for a Purchase Service, You shall pay for the price of the Items You require the Delivery Partners to deliver to You from the Tied Up Merchant. The transaction for the Purchase Service will be initiated on the Platform once You have completed the payment for the same on the Platform. In certain exceptional circumstances, if the purchase price of the Item is not available on the Platform, You shall be required to pay the purchase price of the Item, through the Platform, as may be communicated to You by the Delivery Partner, prior to the Delivery Partner undertaking Purchase Service.
4.2. Delivery Services: While availing Delivery Service, You shall pay the purchase price of the Item through the Platform, as may be communicated to You by the Delivery Partner on behalf of the Non- Tied up Merchant. Only upon processing such agreed amount via Platform, shall the Delivery Partner purchase the Item on Your behalf.
4.3. Pick Up and Drop Off Services: While initiating a request for a Pick Up and Drop Off Service, You shall pay the service fees for availing the Pick Up and Drop Off Service, as may be displayed to You on the Platform. Only upon making such payment will the Delivery Partner initiate the Pick Up and Drop of Service.
4.4. Service Fees: With respect to Delivery Services and Purchase Services, You will be charged a separate service fees ("Service Fees"). The Service Fees shall be paid prior to availing any of the bookTou Services or whenever applicable.
4.5. You agree that bookTou may use certain third-party vendors and service providers, including payment gateways, to process the payments made by You on the Platform.
5.1. You agree that:
5.2. bookTou and its affiliates reserve the right to use, share and display such ratings and comments in any manner in connection with the business of bookTou and its affiliates without attribution to or approval of Users and You hereby consent to the same. bookTou and its affiliates reserve the right to edit or remove comments in the event that such comments include obscenities or other objectionable content, include an individual’s name or other personal information, or violate any privacy laws, other applicable laws or bookTou’s or its affiliates’ content policies.
5.3. Location: You acknowledge and agree that Your geo-location information is required for You to avail the Dunzo Services and initiate transactions on the Platform. You acknowledge and hereby consent to the monitoring and tracking of Your geo-location information. In addition, Dunzo may share Your geo-location information with Delivery Partners and Merchants (as the case maybe).
6.1. bookTou shall confirm and initiate the execution of the transaction initiated by You upon receiving confirmation from You for the same. If You wish to cancel a transaction on the Platform, You shall select the cancel option on the Platform. It is to be noted that You may have to pay a cancellation fee for transactions initiated on the Platform for which work has already been commenced by the Delivery Partner or the Merchant, as the case may be. With respect to work commenced by Merchants the cancellation fee will be charged to You which will be in accordance with the cancellation and refund policies of such Merchants.
6.2. bookTou may cancel the transaction initiated by You on the Platform, if:
6.3. You shall only be able to claim refunds for transactions initiated by You only if You have already pre-paid the fees with respect to such transaction. Subject to relevant Merchant’s refund policy and in accordance therein, You shall be eligible to get the refund in the following circumstances:
7. Pick Up and Drop Off Services
8. bookTou Cash, Google Pay Offer, Paytm Offer and Amazon Pay Offer shall hereinafter be referred to as "Offer".
9. You hereby agree and acknowledge that the Offers are being extended by bookTou at its sole independent discretion and nothing shall entitle You to any of the Offers. You shall read the terms and conditions of the Offers carefully before availing them.
10. Eligibility to Use a.
The bookTou Services are not available to minors i.e. persons under the age of 18 (eighteen) years or to any Users suspended or removed by bookTou from accessing the Platform for any reason whatsoever. You represent that You are of legal age to form a binding contract and are not a person barred from receiving using or availing bookTou Services under the applicable laws. b. bookTou reserves the right to refuse access to the Platform, at any time to new Users or to terminate or suspend access granted to existing Users at any time without according any reasons for doing so. c. You shall not have more than 1 (one) active Account (as defined below) on the Platform. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purposing of creating an account with the Platform.
11. User Account, Password, and Security
12. Representations and Warranties
12.2. You agree to use the Platform only:
12.3. You represent and warrant that You have not received any notice from any third party or any governmental authority and no litigation is pending against You in any court of law, which prevents You from accessing the Platform and/or availing the bookTou Services.
12.4. You represent and warrant that You are legally authorized to view and access the Platform and avail the bookTou Services.
12.5. You agree not to access (or attempt to access) the Platform by any means other than through the interface that is provided by bookTou. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform, or in any way reproduce or circumvent the navigational structure or presentation of the Platform, materials or any bookTou Property, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Platform.
12.6. You acknowledge and agree that by accessing or using the Platform, You may be exposed to content from others that You may consider offensive, indecent or otherwise objectionable. bookTou disclaims all liabilities arising in relation to such offensive content on the Platform.
12.7. Further, You undertake not to:
12.8. You agree and acknowledge that the use of the bookTou Services offered by bookTou is at Your sole risk and that bookTou disclaims all representations and warranties of any kind, whether express or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
12.9. Without prejudice to the above, bookTou makes no representation or warranty that the bookTou Services will meet Your requirements.
If you have any inquiries or requests in respect of your Personal Data or our Privacy and Data Protection Policy, you may contact us at:
Ezanvel Solutions private Ltd. Minuthong-Khuyathong Road, Opposite Kekrupat Imphal West 795001